Account-Level Overrides: Settings that apply to all users, superseding their personal preferences.
Answer Assist: A fallback option that gives callers the chance to speak to someone when others are unavailable.
Caller ID Profiles: Route calls based on the incoming caller’s phone number.
Default 24/7: The non-deletable default schedule active at all times unless otherwise specified.
Dial Plans: Live within schedules and define how calls are distributed using groups.
Groups: Sets of phone numbers. Numbers in the same group ring simultaneously; different groups ring in order.
Line-Based: Customizes how calls are handled per phone line; has the highest routing priority.
Override Call Forwarding: Forces calls to follow a set path for all users.
Schedules: Frameworks for managing when and how calls are routed; includes both 24/7 and time-based options.
Time-Based: Sets call routing by day and time, with missed windows going to voicemail.