eVoice: Phone System: Advanced Rules

1. Log into your Dashboard
2. Click on Phone System Manager 
3. Select Advanced Rules
4. Click on Create New Rule: Create a rule to temporarily override your auto-attendant based on the caller's ID or a specific time-of-day schedule.
   1. Enter a Rule Name
   2. Select Day/Time or Caller ID or Days and Times
5. Apply the following rules:
   1.  Choose were you want to route your calls.
      1. If Auto Attendant is selected,  choose which Auto Attendant and Greeting
      2.  If User is selected,  chose which User.
      3. If Voicemail, select Voicemail

How can Advanced Rules benefit my business?

1. Priority Call Handling: It allows important callers, such as VIP customers or specific clients, to bypass the auto-attendant and reach a live representative directly, ensuring they receive timely assistance.

2. Enhanced Flexibility: By using a time-of-day schedule, businesses can adjust their call handling based on specific hours or situations, such as peak times, holidays, or after-hours support, ensuring that calls are managed efficiently.

3. Improved Customer Experience: It minimizes wait times for certain callers and provides a more personalized interaction, which can lead to higher satisfaction and better customer service.

4. Operational Efficiency: This rule can optimize staffing and resource allocation by routing calls in a more controlled and automated manner.