Auto/Sub Attendants ( including Extensions/Users/Greetings)
How do I change my password?
Click here to learn more.
How do I create an "I'm unavailable" voicemail message?
Click here to learn more.
What is a TUI?
A Telephone User Interface (TUI) allows you to access and manage your eVoice account via phone.
Calls/Settings
How do I place a call?
You can place a call online, through your telephone, or using the eVoice mobile app.
How do I change how my phone numbers are dialed (simultaneously or sequentially)?
Refer to the "Basic Call-Routing" section below.
Can I route incoming calls based on caller IDs?
Yes, see the "Advanced Call-Routing" section for more information.
Can I route missed calls to my eVoice voicemail before my cell/home phone answers, or vice versa?
Yes, refer to the "Missed Calls/Voicemails" section below for instructions.
How do I transfer calls over the phone?
See the "eVoice Account Access by Phone" section below.
How do I change my caller ID on outbound calls?
Refer to the "Set or Modify the Caller ID Number for Outbound Calls Made from eVoice"
Basic Call-Routing
What is basic call-routing?
Basic call-routing allows you to route calls 24/7 to the phone numbers in your dialing list, which can be dialed either simultaneously or sequentially. If no numbers are listed, calls go to your voicemail.
When should I use basic call-routing?
Use basic call-routing if you are available any time, don’t need caller ID-based routing, and are okay with all your numbers being dialed simultaneously or sequentially.
How do I change how my phone numbers are dialed (simultaneously or sequentially)?
Click Here.
What’s the difference between dialing lists and dialing orders?
A dialing list is a set of numbers used in a call-routing schedule. A dialing order allows you to choose whether the numbers are dialed simultaneously or sequentially.
Advanced Call-Routing
What is advanced call-routing?
Advanced call-routing allows for more complex schedules (profiles) where some numbers are dialed simultaneously and others sequentially. You can also route calls based on caller IDs. For more details, click here.
When should I use advanced call-routing?
Use advanced call-routing if you want to:
1) Dial some numbers simultaneously and others sequentially.
2) Route certain callers to specific numbers or directly to voicemail.
3) Create call-routing schedules based on different profiles like family, work-week, or vacation. Click here for more details.
What is a call-routing profile?
A profile is an advanced call-routing schedule that you can name and configure based on your availability or caller type. You can create both "24/7" and "Time-Based" profiles. See "Advanced Call-Routing Concepts" for more information.
How do I change or remove a number from a simple 24/7 or time-based schedule?
Follow the steps in the "Edit Call-Routing Slot" dialog box under "Advanced Call-Routing" to change or remove numbers.
How do I modify the time/days of a time-based call-routing profile?*
Refer to the "Advanced Call-Routing" section for detailed instructions on modifying time slots within a schedule.
Can I convert a simple 24/7 advanced-routing profile to a time-based one, or vice versa?
No, profiles cannot be converted between types once created.
If I switch from advanced to basic call-routing, will my advanced profiles be saved?
Yes, your advanced profiles will be deactivated and saved but can only be reactivated from the Advanced view.
Can I route calls based on caller ID?
Yes, you can create a caller ID routing rule under an advanced-routing profile.
How do I temporarily disable call-routing?
Use the call-routing override feature to disable your schedule temporarily. See "Override Your Call-Routing Schedule".
Auto-/Sub-Attendants
What is an auto-attendant?
An auto-attendant is part of your "virtual operator" phone system.
What is a sub-attendant?
A sub-attendant is an extension for a specific listing or unit within your company, with its own extensions and greeting. See "Create a Sub-Attendant" for more details.
How do I set up an auto-attendant, including its extensions, sub-attendants, users, and greetings?
Click here.
How do I edit an auto-attendant's business and after-hours greetings?
Refer to "Change an Auto-Attendant's Business/After-Hours Greeting(s)."
What is an info-only greeting, and how do I create/edit it?
An info-only greeting is used to provide callers with information without reaching a live person. To create or edit one, see "Create Info-Only Extensions" and "Change or Remove an Info-Only Extension."
How do I set up auto-attendants with different greetings?
Create separate auto-attendants, each with distinct greetings. See "Create an Auto-Attendant" for instructions.
Where can I see and manage my auto-attendant's extensions?
Click "Phone System Manager" under the eVoice header, then select "Auto-Attendant."
Can I give a user more than one extension?
Yes, to make your company appear larger, assign multiple extensions to the same user under different department names.
Can a user have both an auto-attendant extension and a direct-dial number?
Yes, direct-dial numbers are not included in the auto-attendant’s company directory but can be assigned to users. See the relevant sections in "About Auto-Attendant Extensions".
What is a stand-alone user, and how do I set one up?
A stand-alone user can only be reached through a direct-dial number. See "Add New Users" for more information.
Missed Calls/Voicemail
How do I route a missed call to my eVoice voicemail before my cell or home phone answers it?
To ensure missed calls go to your eVoice voicemail first:
1. Click "Settings" under the eVoice header, then "Call Settings" in the left navigation pane.
2. In the "Inbound Call Handling" pane, click "Edit," then select "Require Me to Press a Key to Accept a Call" in the "When eVoice Routes a Call to My Phone" pane.
3. Enter your cell/home phone numbers under "User Phone Numbers" in the left navigation pane.
4. Test the setup with a call to your cell or home phone number.
How do I route a missed call to my cell or home phone's voicemail before eVoice answers it?
To ensure missed calls go to your phone's voicemail first:
1. Click "Settings" under the eVoice header, then "Call Settings" in the left navigation pane.
2. In the "Inbound Call Handling" pane, click "Edit," then select "Immediately Connect the Caller to Me or My Personal Voicemail."
3. Enter your cell/home phone numbers under "User Phone Numbers" in the left navigation pane.
4. Test the setup with a call to your eVoice account's phone number.
Faxes
Where are faxes sent to my phone system (auto-attendant or sub-attendant) delivered?
Faxes are delivered to the attendant user designated as the fax recipient.
How do I change the cover page on my outgoing faxes?
See "Fax Cover Sheets"
How to Send a Fax from a Non-eVoice Email Address:
You can send faxes directly from an external email address using the Fax-Send Email Address feature. To do this, you must first register the external email address within the eVoice system (one at a time). Once registered, you can send faxes by emailing eVoice from that address, which will then forward the fax to the intended recipient.
To add an external email address to eVoice, refer to the "Add a Fax-Send Email Address" section in About Fax-Send Email Addresses.
Accessing Your eVoice Account by Phone:
You can manage many eVoice functions through your phone. For eVoice mobile app users, see the section below on the eVoice Mobile App.
- To place a call from your eVoice account by phone: Refer to the Place a Call section.
- To transfer calls by phone: First, log into your eVoice account by following the steps in Log Into eVoice By Phone, then see the Place/transfer a call section in Phone-Menu Navigation.
- To access voicemails by phone: Log into your eVoice account as described in Log Into eVoice By Phone, then check the Listen to voicemail messages section in Phone-Menu Navigation.
Conferencing:
To initiate a conference call: Refer to Start and Manage an Audio Conference.
- To initiate a web conference: See Schedule a Web Conference (Chairperson) and Conduct a Web Conference (Chairperson).
eVoice Mobile App:
Supported devices: The eVoice mobile app is available on iOS and Android devices. Download it from iTunes > iPhone Apps or Google Play > Apps by searching for eVoice.
Using the eVoice mobile app: Basic procedures can be found in the eVoice Mobile App section.
Using speed dials with the mobile app: Yes, your speed-dial list is shared between the mobile app and your online eVoice account. To place a call, tap the green phone icon next to an entry in the app. Note: To add or edit entries, go to your eVoice account online and follow the instructions in About Speed Dial.
Syncing messages between the mobile app and your account: The mobile app and your online account share the same inbox, so changes made in one will reflect in the other.
Accessing eVoice email on iOS or Android: If your device supports email, you can add your eVoice email as an IMAP account. Use the following settings:
- Username: [Your full email address, e.g., name@evoice.com]
- Password: Your system password
- IMAP Server: imap.evoice.com (port 143) or securemail.evoice.com (port 993 for secure connection)
- SMTP Server: smtp.evoice.com (port 25) or securemail.evoice.com (port 465 for secure connection)
- Exiting the mobile app:
- To keep the app running in the background, press Home on your device.
- To log out completely, tap the More tab on any app screen, then select Logout.
Troubleshooting the mobile app: If the app won’t start or you have connection issues, try uninstalling and reinstalling the app. If problems persist, contact support at help@mail.evoice.com.
Usage:
-Viewing current billing-cycle usage: See View Current Usage.
-Viewing/downloading call history: Refer to Filter and View Call History.
Billing:
Viewing your rate plan: See View Your Service Plan.
Upgrading your plan: For adding premium features, see About Premium Features.
Downgrading your plan: Contact Customer Support.