Welcome to our FAQ page, where you'll find answers to common questions about eVoice sales and sign-up.
What is eVoice?
eVoice is a comprehensive suite of on-demand voice communication services. It includes a virtual receptionist with multiple extensions, an auto-attendant, call routing, and voicemail. You can set up each extension to forward calls to your chosen numbers or send them directly to voicemail. Voicemails can be accessed online or by phone.
eVoice is ideal for individuals, entrepreneurs, start-ups, and businesses looking for a professional call answering and routing solution without the need for additional staff.
Do I need special software or hardware to use eVoice?
You’ll need at least one active phone number to answer live calls or make calls. eVoice works with any phone that has an active 10-digit number, whether it’s a mobile, home, or office phone. You can access your account via a web browser or through our free eVoice mobile apps for iPhone and Android devices.
Is eVoice available as a mobile app?
Yes, eVoice is available for both iPhone and Android users. You can download the app for free from your app store and start using its features to work from anywhere. For more information, check out our About Voicemail for Mobile page.
Are there connection or set-up fees for eVoice?
There are no connection or set-up fees, but you will be charged for the plan you choose at signup.
Some premium features, such as Business Texting, Voicemail-to-Text, Call Recording, Web Conferencing, International Numbers, and Outbound Fax, require additional monthly subscription fees. For more information on these features, check out our About Premium Features page.
Can I port my existing number into eVoice?
Yes, you can port your existing number into eVoice. After placing your order, you'll receive paperwork via email to finalize the porting process. While waiting, you can start using eVoice with a temporary number, which will be emailed to you upon sign-up.
Do I own my eVoice number?
If you have a local number, it will be assigned to you for as long as your eVoice account is active. However, if your account is closed, the number will be returned to eVoice and will no longer be accessible to you.
If you port a number into eVoice, you can port it out if you decide to close your account. Toll-free numbers can also be ported out of eVoice. Please note that we do not currently port international numbers into or out of eVoice.
How many numbers can I have on my account?
The number of numbers allowed per account depends on your plan.
Can I make calls with my eVoice number?
Yes. You can make calls through the eVoice mobile app on your iPhone or Android device or by logging into your online eVoice account and using the Click-To-Call Now feature. You can also make outbound calls by accessing your eVoice number over the phone using our telephone user interface.
How long will it take before I can start using my new eVoice number?
Your account and numbers will be ready to receive and route calls as soon as you’ve signed up.
Can I send and receive faxes?
Yes, depending on your plan. Your eVoice number may be able to receive faxes. Outbound faxing is available for an additional monthly fee. For more details, visit our About Faxes page.
Can I use toll-free numbers for business texting?
Yes, depending on your plan, business texting is available for both toll-free and local numbers.
How do I set up my call-routing schedule?
You can create a 24/7 schedule or opt for time-based or caller ID-based schedules. For more information on setting up call-routing, check out our About Call Routing page.
How do I set up my auto-attendant and greetings?
To create your auto-attendant (or "virtual operator") that will answer, greet, and route your business calls, visit our guides on Create an Auto-Attendant, About Auto-/Sub-Attendant Greetings, and Create Auto-Attendant Extensions.
Does eVoice have international capabilities?
Yes! With eVoice, you can add as many international numbers to your account as needed, for just $29.95 per number per month. You can include these international numbers in your call-routing schedules and make outbound calls to international destinations for a low per-minute cost.
To get an international number or enable international outbound calling, contact Customer Support at (866) 761-8109. Once activated, you can make calls via the eVoice mobile app or online account using the Click-To-Call Now feature or the telephone user interface.
Can I dial internationally through my account?
Yes, international dialing is available for a low additional per-minute fee. To enable this feature, contact Customer Support at (866) 761-8109. Once activated, you can make international calls through the eVoice mobile app, your online account, or the telephone user interface.
Can I forward calls to international numbers?
Yes. If you’ve activated the International Numbers feature on your account, you can include these numbers in your call-routing schedules, just like toll-free or local numbers.
How do I change my password?
To change your eVoice password, log into your account and update your account settings. For more details, visit our Manage "My Account" Settings page.
How can I view my billing and usage?
You can view your account usage and billing information by logging into your online account. For more details, click here.
Can I switch to another plan after signing up for eVoice?
Yes! You can easily upgrade your plan, update call settings, add users, and view billing information. For more details about upgrading, click here.
What are your support hours, and how do I get support?
Our Customer Support team is available at (866) 761-8109 from 8 AM to 8 PM EST.
How can I cancel my eVoice account?
If you wish to cancel your account, please contact customer service via phone or online chat. For more details, click here.