How do I cancel my eVoice Account?
Please Note: To cancel your eVoice account you must be an Administrator.
- Log into your eVoice account.
- Click on Billing on top navigation.
- Select Cancel Account.
- Follow on-screen prompts to complete cancellation.
How do I cancel my account if I am billed through the Apple app store?
- Go to iPhone Settings.
- Tap your Apple ID/Name at the top of the screen.
- Tap Subscriptions.
- Tap eVoice.
- Tap Cancel Subscription.
You can find instructions to cancel an Apple subscription here.
How do I cancel my account if I am billed through the Google Play Store.
- Go into the Play Store app.
- Tap on the top left corner of the screen (3 lines to the left of the Play Store header).
- Tap on My apps.
- Tap on the Subscriptions tab.
- Tap on eVoice.
- Tap on Cancel.
- Tap Yes to confirm the cancellation.
You can find instructions to cancel a Google Play subscription here.
What happens to my eVoice phone number when I cancel?
If you cancel your eVoice account, your phone number will be placed on hold for a set period of time before being returned to our inventory for reassignment. If you would like to cancel your service with eVoice and keep your phone number, then you will need to port your number to another carrier. For additional information on how to port your number from eVoice please click here.
Do I receive a refund if I cancel my annual account?
eVoice does not provide refunds for pre-paid annual accounts after the first 30-days of service. For more information, please refer to our Terms of Service.
Do I receive a refund for inactivity on my account?
Refunds are not issued for inactivity. eVoice does not have contracts or cancellation fees, so you are free to cancel at any time.