Commonly Asked Questions
How do I add a Direct Dial Number to a User?
How do I add a feature to an existing User?
Add New User
All user accounts will have voicemail by email, customizable personal greetings and unique call settings. Each user can have 3 phone numbers at one flat rate.
It is important to note that adding a new user will incur a cost.
- Log into your eVoice Account Manager
- Go to Phone System then Users
- Select New User
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Here are the details you need to provide:
What type of User do you want to add?
Standard - This user type is only available when your phone system is active. You would choose this option if you need to create a eVoice account for a specific person. The user will be accessible via an extension, phone system menu or direct dial number. This user will have access to voicemail, messaging, customizable personal greeting and call forwarding.
Stand Alone - Select this option if you want to create a user that can only be reached by a direct dial number. Stand alone users have access to voicemail, messaging, customizable personal greeting and call forwarding. Stand Alone users can not be accessed thru your Phone System.
>>Click Next
Basic Info
Enter personal information for the new user along with the password and time zone.
User Rights
Helpful Hint: User Rights can be changed by the Administrator at anytime.
Basic User - Assign to persons that will only need access to their account preferences and settings.
Power User - Assign to persons that will be responsible for managing other users on your eVoice Account. Power users can create and edit other User accounts, reset passwords, edit account wide preferences and update billing information.
Administrator - Assign to person who will function as the primary contact for your eVoice account. This user has the same rights as a Power User but in addition will receive all billing and system email communications from eVoice. Only one user can be designated as an Administrator
>>Click Next
Email Addresses
Enter an email address in the box
Click Add Email Address
Helpful Hint: Check the box for voicemail or fax if you want email forwarding enabled
Enter a Contact Email Address
Helpful Hint: The contact email is utilized by both support and marketing teams to send you essential information and updates regarding eVoice.
>>Click Next when done
Extensions
Auto Attendant
Select the auto attendant you would like to assign this user to
Extension
Will be auto-assigned the next number in your phone system
Keep in Mind: Your new user's extension can be up to 6 digits
Extension Name
Enter the name of the person, this will also be used in the directory listing
Call Queuing
Enable this only if you are using call queuing for this user.
Helpful Hint: Calls will cycle continuously through the Routing Table until the user answers.
>>Click Next
User Phone Number
Enter Number (Format: 1919-555-1234
Helpful Hint: Enter the user's existing number that will be used to route incoming calls to the eVoice App.
Enter Description
Assign number of rings
Click Add Phone Number
>>Click Next
Direct Dial Numbers
>> Click Next to Complete
Direct Dial Phone Number
Providing a user with a direct dial number will give them the ability to receive calls without the call having to go through a phone system.
Select Add a Direct Dial Number
Choose the type of phone number you desire.
Search by City and State
You have the option to enable Call Queuing
Select Add
Select Done
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Adding Feature to Existing User
Only administrators have the ability to assign features to users.
- Go to Phone System Manager
- Click on Users
- Select Add Features
- Check the box next to the user you wish to assign a feature to.
- Select the plan or upgrade you wish to provide to this user.
- Click Review your Order
- Select Place your Order