Call Settings Menu
- Log into Account Manager
- Settings
- Call Settings
In your Call Settings Menu, you can configure Caller IDs and customize what callers and users experience as an incoming call is being forwarded.
Keep in Mind: In both outgoing and incoming calls, carriers can not forward caller ID 100% of the time. We can not guarantee that the caller ID will always come through.
Default Caller ID -
This number is displayed as the Caller ID for all outbound calls you make using eVoice. You can only change your Caller ID number to current numbers on file.
- Settings
- Call Settings
- Edit
- Click drop down
- Select New Number
- Select Save
Inbound Call Handling
Here you are able to customize your caller and subscribers experience during Call Forwarding.
When Someone Calls Me
Your Options Are:
- Call Screening: Caller hears Personal greeting, the system records caller's name and then the caller hears music on hold.
- Caller hears greeting prompt followed by music on hold
- Caller hears hold music/message only.
- Caller hears “Connecting Call” followed by ringing
- Caller hears ringing only
When eVoice forwards a call to my phone:
Your Options Are:
- Require me to press a key to accept the call (missed calls go to your eVoice voicemail, not your personal voicemail).
- Immediately connect the caller to me or my personal voicemail, whichever answers.
When eVoice calls me during Call Forwarding, the Caller ID should be
Your Options Are:
- The caller's phone number.
- My eVoice phone number.