eVoice Account Manager: Call Routing

What is Call Routing?

Call Routing controls how eVoice connects your incoming calls to your phone.  You can forward incoming calls based on day or time, or create Caller ID rules that forwards based on the caller's phone number. 

Basic Users can only make changes to their own Call Routing.  

Administrator and Power Users have access to log in to any user to make changes to the Call Routing.

Basic Call Routing:

1. First Option: Dial Sequentially:  Your eVoice app  will receive incoming calls in the order of the way you have your numbers listed in Account Manager.

Adding numbers to your routing list in Account Manager:

1. Click on Call Routing
2. Click Edit
3. Choose Dial Sequentially
4. Click Add Number to List 
5. Select the number you want to add or click add new number 
6. Click Save

Helpful Hint: You will want to keep your rings to 5 or less to ensure that all the numbers you have listed in your routing list will be activated until a user answers. Keeping your rings too high might lead the call to go to voicemail, considering it being answered by a user.

2. Second Option: Dial Simultaneously: All numbers on your Call Routing List will ring at the same time.

1. Click on Call Routing
2. Click Edit
3. Choose Dial Simultaneously
4. Click Add Number to List 
5. Select the number you want to add or click add new number 
6. Click Save

Advanced Call Routing

1. Click on Call Routing
2. Click Advanced 
3. You will receive a  prompt letting you know this will remove your basic settings, click OK.
4. Click New Routing Profile
5. Give the profile a name
6. Decide if you want it to be the Active Profile

Keep in Mind: If this is selected the system automatically sets the new profile as the active one after creation. If this option is not selected the system will create the profile and the user can activate it at a later time.

    7.  Add Dial Order in Active Profile

Helpful Hint: Set the numbers eVoice dials to forward incoming calls. Groups are dialed in order. Numbers in a Group are dialed simultaneously listed. Each Group will be dialed sequentially, while all numbers in a Group will be dialed simultaneously.

1. Select the Numbers you want to add in your Group 
2. Click  Add Number to your List
3. Adding a New Group
4. Click Add Groups 
5. Select the Numbers you want to add in your Group 
6. Click  Add Number to your List
7. Click Save

Make a Time Based Profile 

1. Click New Routing Profile
2. Give the profile a name
3. Click Make this Routing Profile a Time Based Profile
4. Next if you want it to follow your hours check the “Make this Routing Profile a Time Based Profile”
5. Click Save
6. Select the Day and Time this Call Routing Slot will be Active
7. Add Dial Order 
8. Select the Numbers you want to add in your Group 
9. Click  Add Number to your List
10.  Adding a New Group
11.  Click Add Groups 
12.  Select the Numbers you want to add in your Group 
13.  Click  Add Number to your List
14.  Click Save

Caller ID Routing

Forwards the incoming call based on the incoming caller's phone number. 

1. Select On
2. Enter the Number
3. Select Use Profile
4. Save 

Override All Routing Profiles
Making this option Active, will override all of your routing profiles and forward to the destination you choose.

Options Available:

1. Off

2. Active Indefinitely
>Choose where you want to have your calls sent to.

3. Active Until
>Provide a date and time you want to override your profiles until and where you want calls forwarded.